Frequently Asked Questions
What’s your carpet cleaning method?
The method we use is hot water extraction, commonly referred to as steam cleaning, its currently the most thorough clean available for carpets and is recommended by all the major carpet manufacturers.
How long will my carpets take to dry?
You can walk on your carpets straight after we’ve finish cleaning them, just make sure the soles of your shoes or slippers are clean to prevent dirt dragging on to the clean carpets. In most cases the carpets should fully dry within 24 hours. However this can vary depending on several factors including: Level of soiling, atmospheric conditions and fibre type. For your convenience we will leave you overshoes which you can pop over your slippers or socks
Can you guarantee stain removal?
Using the industry’s most effective cleaning machines and spot cleaning products our trained technicians have a high success at stain removal, but unfortunately we cannot guarantee the removal of every stain as some are permanent and are irremovable.
How long will it take to clean my carpets?
The time can vary depending on size, the amount of furniture to be moved, how soiled the carpets are and any necessary stain removal treatments. On average a pair of our technicians can steam clean an average sized 3 bedroom house full of carpets within 1 hour.
Do you move furniture?
Yes we move and clean under your furniture at no extra cost; we clean underneath then put them back to its rightful place on protective padding as needed. We do suggest you remove items off and out of your furniture like plants, lamps, knick-knacks, books, clothes etc prior to us arriving to clean. There are several items we will not move, including: pianos, televisions, electronics, china cabinets, dressers with mirrors, pool tables, awkward to move beds etc. Please call us if you require more information.
Are your cleaning solutions safe?
Yes, all our cleaning solutions are self neutralising, biodegradable, non-toxic and 100% safe for children, pets and allergy sufferers.
Can you fix indentations from heavy furniture?
No guarantee can be made on removing indentations caused by heavy furniture. Heat, moisture and hand grooming with our equipment will help, but it will take time to resort back to original state. However severe cases may be permanent.
How often should a carpet be cleaned?
It varies, but on average we see customer's cleaning at 10 month intervals. The frequency of cleaning will vary depending upon the number of occupants in the household and level of usage; we simply recommend you get them cleaned when you feel they look dirty.
What method do you use to clean fabric sofas?
We use our powerful cleaning process with a specialist Jetless cleaning tool whenever possible, because it allows us to clean with low residual moisture whilst providing the deepest and the most effective clean possible. Some fabrics may require an even more delicate cleaning system. In this case, we will help you make a decision that best suits your needs and your furniture.
How long will my fabric sofas take to dry?
In most cases the sofas should fully dry within 24 hours however this can vary depending on several factors including: level of soiling, atmospheric conditions and fibre type.
What method do you use to clean Leather sofas?
Leather sofas are hand cleaned using a specialist Ph neutral formula. After the clean is completed a specialist moisturiser is massaged into the leather which protects the leather and brings back natural oils and shine to give you the new sofa feel. We recommend you allow at least 12 hours before using your sofa.
How long will it take to clean my sofas?
This time can vary depending on size, how soiled the sofas are and any necessary stain removal treatments. On average a pair of our technicians can clean a large 3 piece suite within 1 hour.
The tag on my furniture recommends a dry cleaning method. Can you clean it?
Yes, we can. We’ll test your fabric to determine which cleaning method will be the safest and most effective. That tag, or “Manufacturer Liability Code,” is required to recommend “a” cleaning method even though it may not be the most effective method for removing soil.
Can you remove pet odours?
Yes we can take care of the odour.
Are you insured?
Yes, we are fully insured. We carry Treatment risk insurance that covers us if we accidentally damage your carpets or sofas, we also carry public liability and employee liability insurance.
What if there’s a problem after the clean?
We rarely get problems during and after the clean. However, if any problems do arise you can call us on any of the numbers above or email us at firstname.lastname@example.org and we will resolve the matter promptly.