Frequently Asked Questions

Q. How long will my carpets and upholstery take to dry?

A. Carpets can be walked on as soon as we have finished cleaning, Most carpets are fully dry within 2 hours, some take longer depending on the level of soilage, atmospheric conditions and the type of fibre. Upholstery dries in around 2 to 4 hours, We can assist the drying process with the use of air movers.

Q. Do you move furniture?

A. We will move most furnishings such as tables, chairs, sofas to allow us to clean underneath. All we ask is that you move all small, breakable and valuable items that may be in the way during the cleaning process.

Q. Will my carpet shrink?

A. Shrinkage can be caused by overwetting the carpet. The machinery we use has high powered vacuums which ensures no excess water remains in the carpet following the rinsing process. However there are particular carpets that are prone to shrinkage. We will highlight any potential problem at the time of survey and advise on measures for prevention.

Q. How long will it take to clean my carpets?

A. To speed up the cleaning process and minimise disruptions our technicians work in pairs, they work very efficiently and can steam clean all carpets of an average 3 bedroom house within 1 hour. They can clean an average three piece suite/settee in 1 hour.

Q. Can you fix indentations from heavy furniture?

A. No guarantee can be made on removing indentations from heavy furniture. In addition to the pile of the carpet being crushed, the backing of the carpet is indented. Heat, moisture and hand grooming with our equipment will help, but it will take time to release back to normal. Severe cases may be permanent.

Q. How often should a carpet be cleaned?

A. On average, a carpet should be cleaned at 6 monthly intervals. However the frequency of cleaning will vary depending upon the number of occupants in the household and level of usage.

Q. Can you remove tea, coffee, red wine etc...

A. We cannot make any guarantee on stain removals as some stains can be permanent. We have a higher success rate of removal if we attempt to remove spots before anyone else attacks the problem. Improper stain removal procedures can turn a spot into a permanent stain.

Q. Can you remove pet odours?

A.  Yes we can take care of the odour.

Q. Are the technicians trained?

A.  Yes, our technicians are fully IICRC trained.

Q. Are you insured?

A.   Yes, we are fully insured with Groupama Insurance Limited